Customer Success Manager
VISARIGHT is an innovative, Germany-based startup with a clear mission: Make the immigration process to Germany fast, effortless, and affordable. Our goal is to build the leading immigration platform in Europe. Be a part of something impactful!
We are currently looking for a Customer Success Manager, who will be the voice of VISARIGHT and an integral part of our customers’ success. The specialist will provide specific information regarding the services and products, as well as answer phones, provide troubleshooting information, report and analyze customers' information and needs
We are currently looking for a Customer Success Manager, who will be the voice of VISARIGHT and an integral part of our customers’ success. The specialist will provide specific information regarding the services and products, as well as answer phones, provide troubleshooting information, report and analyze customers' information and needs
Berlin • Magdeburg • Remote
Responsibilities
What the role involves
— Provide prompt answers to customer questions (Email, online chat) and work in our CRM;
— Support clients throughout the entire immigration cycle — from the moment of registration on the platform to obtaining a residence permit upon arrival in Germany;
— Communicate customer feedback to various teams — including technical and marketing departments — in order to improve the overall customer experience.
— Support clients throughout the entire immigration cycle — from the moment of registration on the platform to obtaining a residence permit upon arrival in Germany;
— Communicate customer feedback to various teams — including technical and marketing departments — in order to improve the overall customer experience.
Requirements
Minimum qualifications
— 1+ years of Experience as a Customer Success Manager or similar CS role;
— Professional communication skills by phone and email in English and German; — Proficiency with Google Workspace products;
— Sincere desire to delve into the problems of users and solve them;
— Initiative and ability to work in a team;
— Ability to work in a multitasking mode with a large amount of information;
— Professional communication skills by phone and email in English and German; — Proficiency with Google Workspace products;
— Sincere desire to delve into the problems of users and solve them;
— Initiative and ability to work in a team;
— Ability to work in a multitasking mode with a large amount of information;
A big plus would be:
— Experience working with international companies;
— Understanding of the specifics of working in a digital startup and the digital environment in general;
— Understanding of the visa process. If you have work experience in a consulate or visa agency, you are our ideal candidate;
— Understanding of the specifics of working in a digital startup and the digital environment in general;
— Understanding of the visa process. If you have work experience in a consulate or visa agency, you are our ideal candidate;
Our offer
Perks at work
— Compelling and attractive salary with bonuses and performance-related rewards
— A customized career path in our smart, skilled, and highly motivated international team
— Flexible working hours and possibility to work from anywhere
— Paid vacation days and public holidays
— Regular online and offline team events
— Training budget - opportunities for your development and continuous growth
— Mentorship and empowerment throughout the whole employment cycle
— Participation in scaling of a great immigration product within the emerging industry of global mobility
— Possibility to learn from the best German immigration lawyers
— A customized career path in our smart, skilled, and highly motivated international team
— Flexible working hours and possibility to work from anywhere
— Paid vacation days and public holidays
— Regular online and offline team events
— Training budget - opportunities for your development and continuous growth
— Mentorship and empowerment throughout the whole employment cycle
— Participation in scaling of a great immigration product within the emerging industry of global mobility
— Possibility to learn from the best German immigration lawyers
How we work
About us
VISARIGHT has around 40 people spread over 6+ countries in different time zones. We’re a distributed team, though we have office in Magdeburg (DE).
We care more about the things you do rather than your set working hours. Most of us work Monday - Friday from 9 UTC to 18 UTC, and ideally, you’ll overlap at least 5 hours with that. We try to be as asynchronous as possible but still feel that we need some “synchronicity” to work well.
We value commitment, ownership, proactivity, transparency, and respect. We’re proud to have employees from many different nationalities, genders, ages and backgrounds. We believe that diversifying our team is the right thing to do and necessary to build a product that works for and appeals to an audience that truly reflects our communities.
We care more about the things you do rather than your set working hours. Most of us work Monday - Friday from 9 UTC to 18 UTC, and ideally, you’ll overlap at least 5 hours with that. We try to be as asynchronous as possible but still feel that we need some “synchronicity” to work well.
We value commitment, ownership, proactivity, transparency, and respect. We’re proud to have employees from many different nationalities, genders, ages and backgrounds. We believe that diversifying our team is the right thing to do and necessary to build a product that works for and appeals to an audience that truly reflects our communities.
At VISARIGHT we dream big. In our work, we value honesty, transparency, and simplicity, and approach our product with these three principles in mind. We have zero-tolerance for complex bureaucratic procedures and overwhelming fees — you shouldn't tolerate them either.
If you're excellent at what you do and want to apply those skills to solving a genuinely challenging problem together with a great bunch of people, you've come to the right place. To take the next step, send us your CV and a brief message explaining why you're the perfect fit.
Why We're Different
Apply now
VISARIGHT GmbH
Berlin | Magdeburg
Berlin | Magdeburg
VISARIGHT
Services
LEGAL
VISARIGHT is not a law firm and is not a substitute for the advice of an attorney. VISARIGHT is not affiliated with or endorsed by the German Federal Foreign Office or any other government agency. Blank visa application forms are available for free at the Federal Foreign Office's website. Use of the VISARIGHT website and its services are subject to our Privacy Policy and Terms of Use. Legal services are provided by independent attorneys and are subject to a separate agreement.
© VISARIGHT. All rights reserved 2018 - 2023
