Terms of Service

1. Scope and Subject Matter

These Terms of Service apply to the use of the website visaright.eu (hereinafter "Platform") operated by VISARIGHT GmbH, Breiter Weg 232a, 39104 Magdeburg, Germany (hereinafter "VISARIGHT", "we" or "us"). They govern the contractual relationship between you and VISARIGHT when using our Platform.

By registering a user account or using our services, you agree to these Terms of Service. Registration is required for certain features (e.g., chatbot, comments).

Information about the processing of your personal data can be found in our Privacy Policy.

2. Service Description

VISARIGHT provides you with a free information platform on the topic of immigration and residence law in Germany. The Platform includes the following features in particular:

• Information pages on services of the Berlin Immigration Office (based on official administrative data)
• Legal texts in simplified language (B1 level)
• AI chatbot for questions about residence law
• Visa Check for initial orientation
• Search across all content
• User ratings and comments
• Processing time reports for visa processing times
• Authority finder (embassies, immigration offices)
• User profile with immigration data

We strive to keep the Platform available at all times but cannot guarantee uninterrupted availability. Maintenance, technical disruptions, or force majeure may lead to temporary restrictions.

We reserve the right to modify, supplement, or discontinue individual features of the Platform at any time, provided this is reasonable for you.

The use of the Platform is currently free of charge. Should we introduce paid features in the future, we will inform you in advance.

3. Registration and User Account

You must be at least 16 years old to create a user account. By registering, you confirm that you meet this age requirement.

For registration, we require your first and last name and a valid email address. Alternatively, you can sign in via Google. Registration is completed through email verification.

After registration, you will be asked to provide basic information (nationality, country of residence, immigration status). This information is required for the use of the Platform and can be changed at any time in your profile.

You are obligated to provide truthful information during registration and in your profile, and to keep it up to date.

You are responsible for the security of your user account. Do not share your login credentials with third parties. If you suspect unauthorized use, please contact us immediately at support@visaright.eu.

Only one user account per person is permitted.

You can delete your user account at any time via the profile page. Upon account deletion, your personal data, chat history, and profile information will be irrevocably deleted. Publicly visible comments and ratings will be anonymized.

4. Rules of Use

When using the Platform, you agree to comply with applicable law and respect the rights of others. In particular, the following is prohibited:

• Publishing content that is unlawful, offensive, discriminatory, misleading, or otherwise inappropriate
• Providing false or misleading information (e.g., in processing time reports or comments)
• Impairing the Platform through automated access (bots, scraping) or excessive requests
• Circumventing or manipulating security mechanisms of the Platform
• Impersonating another person

To protect the Platform, we employ technical access restrictions (rate limits). If exceeded, access may be temporarily restricted.

In the event of violations of these rules of use, we reserve the right to remove content, temporarily suspend your user account, or permanently delete it in cases of serious or repeated violations.

5. AI-Powered Features

VISARIGHT uses artificial intelligence (AI) to provide you with helpful information. Please note the following when using our AI features.

5.1 AI Chatbot (VISARIGHT Assistant)

The chatbot's responses may contain inaccuracies and may not be up-to-date or complete. They do not constitute legal advice. For binding information, please contact the responsible authority or a lawyer.

Your messages are transmitted to Anthropic, PBC (USA) for response generation and to Jina AI GmbH (Berlin) for search. For more information, see our Privacy Policy.

Each user account is limited to 10 conversations with up to 50 messages each. You can delete your chat history at any time.

5.2 AI-Generated Content

Descriptions of services of the Berlin Immigration Office are generated with AI support based on official administrative data (PVOG interface) and editorially reviewed.

Selected provisions of immigration law are rewritten in simplified language (B1 level) using AI. The simplified texts serve to improve comprehensibility and do not replace the official legal text.

All AI-generated content is created to the best of our knowledge and editorially reviewed. No guarantee is given for accuracy, completeness, or timeliness.

6. Visa Check

The Visa Check is a rule-based tool (not AI) that provides you with an initial indication of which visa categories may be applicable to you.

The accuracy and completeness of the results cannot be guaranteed, as the actual granting of a visa depends on many individual factors.

The data entered in the Visa Check is stored for statistical purposes. For more information, see our Privacy Policy.

7. User-Generated Content

You can contribute various content on our Platform, including comments and ratings, processing time reports for visa processing times, and error reports on content.

You are responsible for the content you submit. Ensure that your contributions are truthful, factual, and free of unlawful content.

By submitting content, you grant VISARIGHT a free, non-exclusive, unlimited right in terms of time and territory to display, store, and use this content on the Platform as part of its operation.

We are not obligated to review user-generated content before publication but reserve the right to hide or remove content at any time without stating reasons.

Processing time reports are based on information from individual users. They do not represent official processing times and may differ from actual processing times. VISARIGHT assumes no liability for the accuracy of this information.

You can delete your own comments and ratings at any time. Upon account deletion, publicly visible contributions will be anonymized.

8. Intellectual Property

All content on the Platform (texts, graphics, logos, software) is protected by copyright and is the property of VISARIGHT GmbH or the respective rights holders, unless otherwise stated.

You may use the content of the Platform exclusively for private, non-commercial purposes. Any further reproduction, distribution, or exploitation requires the prior written consent of VISARIGHT.

Legal texts are in the public domain. Administrative data originates from the PVOG interface of the State of Berlin. These sources are labeled accordingly.

9. Limitation of Liability

We are liable without limitation for damages arising from injury to life, body, or health resulting from an intentional or negligent breach of duty by VISARIGHT or our legal representatives or vicarious agents, as well as for damages caused by intent or gross negligence.

In the event of a breach of material contractual obligations (cardinal obligations) through simple negligence, we are only liable for the foreseeable, contract-typical damage. Material contractual obligations are those whose fulfillment is essential for the proper performance of the contract and on whose compliance you may regularly rely.

Any further liability for simple negligence is excluded.

We assume no liability for the accuracy, completeness, or timeliness of the information provided on the Platform, in particular not for AI-generated content, chatbot responses, Visa Check results, user-generated content (comments, ratings, processing time reports), or content of linked external websites.

Since the use of the Platform is free of charge, the foreseeable, contract-typical damage is to be assessed accordingly low.

10. Changes to Terms of Service

We reserve the right to amend these Terms of Service with effect for the future, insofar as this is necessary for objective reasons (e.g., changes in legislation, new features, or changes in case law) and does not unreasonably disadvantage you.

We will inform you of material changes at least six weeks before they take effect by email. If you do not agree to the amended terms, you may terminate your user account before the changes take effect.

If you continue to use the Platform after the notice period has expired, the amended Terms of Service are deemed accepted.

11. Term and Termination

The usage relationship is concluded for an indefinite period and may be terminated by you at any time by deleting your user account.

VISARIGHT may terminate the usage relationship for good cause, in particular in the event of repeated or serious violations of these Terms of Service or in the presence of legal obligations.

After termination of the usage relationship, your personal data will be deleted in accordance with our Privacy Policy. The provisions on liability, intellectual property, and dispute resolution shall survive termination.

12. Dispute Resolution

VISARIGHT is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

For questions or complaints, you can reach us at support@visaright.eu.

13. Applicable Law and Jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which you have your habitual residence remain unaffected.

14. Final Provisions

Should individual provisions of these Terms of Service be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the applicable statutory regulation.

These Terms of Service, together with the Privacy Policy, constitute the complete agreement between you and VISARIGHT regarding the use of the Platform.