Terms of Service

1. Scope and Subject Matter

These Terms of Service apply to the use of the website visaright.eu (hereinafter "Platform") operated by VISARIGHT GmbH, Breiter Weg 232a, 39104 Magdeburg, Germany (hereinafter "VISARIGHT", "we" or "us"). They govern the contractual relationship between you and VISARIGHT when using our Platform as well as when you make use of our paid consultation services (Section 3).

By using our services, you agree to these Terms of Service. Registration is neither required nor possible; contributions (e.g., comments or processing time reports) are likewise submitted without a user account.

Information about the processing of your personal data can be found in our Privacy Policy.

2. Service Description

VISARIGHT provides you with a free information platform on the topic of immigration and residence law in Germany. The Platform includes the following features in particular:

• Guide articles on immigration and residence law (blog)
• Legal texts in simplified language (B1 level)
• Search across all content
• User ratings and comments
• Processing time reports for visa processing times
• Authority finder (embassies, immigration offices)
• Livelihood calculator
• Access to paid legal consultation services (Section 3)

We strive to keep the Platform available at all times but cannot guarantee uninterrupted availability. Maintenance, technical disruptions, or force majeure may lead to temporary restrictions.

We reserve the right to modify, supplement, or discontinue individual features of the Platform at any time, provided this is reasonable for you.

Use of the Platform's content and tools is free of charge. In addition, we offer paid legal consultation services; Sections 3 and 4 apply to them in addition to these Terms.

3. Paid Consultation Services

Through the Platform you can make use of two paid consultation packages: the written case analysis and the video initial consultation. The provisions of this Section apply to these packages in addition to the other provisions of these Terms of Service.

3.1 Who Provides the Service

In both cases, the legal review and advice is provided by a lawyer admitted to practice in Germany specialising in immigration law (the "Partner Law Firm"). VISARIGHT is not a law firm and does not itself provide legal services within the meaning of the German Legal Services Act (Rechtsdienstleistungsgesetz, RDG).

VISARIGHT organises access to these services: we provide the Platform, the ordering and enquiry channel and the technical processing, and we forward your information to the Partner Law Firm. Responsibility for the substance of the legal assessment lies exclusively with the instructed lawyer. Lawyers are bound by German professional rules for lawyers (BRAO, BORA) and by attorney-client confidentiality.

The legal services are provided by VISARIGHT's cooperating partner law firm — attorney Eva Witt (Berlin Bar Association, specialising in migration law) and other lawyers of the partner firm. We will inform you of the details of the engaged law firm no later than in the order confirmation.

3.2 Written Case Analysis

The written case analysis covers the review of the facts you describe by a lawyer specialising in immigration law, together with a written result containing an analysis, a legal assessment and concrete recommended next steps.

The written case analysis is usually delivered within 24 hours. The period begins once your payment has been received and all information and documents required for the analysis are complete.

Delivery is made electronically in text form, generally by email.

The contract for the written case analysis is concluded — as with the video consultation — exclusively between you and the partner law firm; the legal review is performed by the partner law firm (section 3.1). VISARIGHT provides the ordering flow and the technical processing and is not a party to the advisory contract.

3.3 Video Initial Consultation

The video initial consultation is a 45-minute video call with a lawyer and constitutes a formal initial legal consultation within the meaning of Sec. 34 RVG (German Lawyers' Remuneration Act).

The consultation contract for the video initial consultation is concluded exclusively between you and the Partner Law Firm; the fee is also billed directly by the law firm. VISARIGHT merely brokers the contact and is not a party to this consultation contract.

Bookings are made via the Platform's booking form. By clicking "Book with obligation to pay" you submit a binding offer to conclude the consultation contract with the partner law firm. The contract is formed upon the law firm's appointment or order confirmation; the Platform's automatic acknowledgement of receipt does not yet constitute acceptance. Payment is processed via the law firm's payment provider (Stripe); you pick your appointment via the law firm's scheduling link once payment has been received.

The price is €189 including VAT.

3.4 Formation of the Contract

The presentation of the consultation packages on the Platform is not a binding offer but an invitation to you to submit an offer.

For the written case analysis, you submit an offer to conclude a contract with the partner law firm by completing the order process. The contract is formed when the law firm confirms in text form (by email); the confirmation may be transmitted technically via the platform.

For the video initial consultation, no contract is concluded with VISARIGHT. Whether and when a mandate comes into existence is governed solely by the agreement between you and the Partner Law Firm.

We do not store the contract text separately for you beyond the processing of your order. You can access, save and print these Terms of Service on this page at any time.

The contract language is German. The English version of these Terms of Service is a translation provided for your information; the German version prevails.

3.5 Prices and Payment

All prices are total prices in euros and include statutory VAT. The written case analysis costs €169, the video initial consultation €189. No further costs are incurred; we do not charge anything for the use of means of distance communication.

Payment for the advisory services is processed via an external payment service provider (Stripe); the payment recipient is the partner law firm. The available payment methods are shown during the order process.

The fee is due immediately and in full upon conclusion of the contract. The law firm only begins processing after payment has been received in full.

3.6 Performance via Means of Distance Communication

Both packages are provided exclusively at a distance: ordering or enquiry, the description of the facts, follow-up questions and the result all run via the Platform, by email and — for the video initial consultation — via a video conferencing system. No in-person meeting takes place.

For the video initial consultation you need a device with a camera and microphone as well as a stable internet connection. We cannot be held responsible for technical disruptions within your sphere of responsibility.

You describe your case in a questionnaire in our case management system. The information collected there is transmitted to the Partner Law Firm for processing. Details on data processing can be found in our Privacy Policy.

3.7 Your Duties to Cooperate

The quality of the legal assessment depends directly on the information you provide. You are obliged to present the facts completely and truthfully and to provide the documents required for the review.

You will answer the law firm's follow-up questions promptly. For as long as required information or documents are missing or a follow-up question remains open, the delivery period is suspended.

If an incorrect or incomplete assessment is based on inaccurate, incomplete or belated information provided by you, this does not give rise to any claim to subsequent performance or a refund.

The service relates exclusively to the facts you describe and to German law as it stands at the time of processing. It does not include representation before authorities or courts, ongoing support, or advice on foreign law, unless you agree this separately with the law firm.

3.8 Refusal of an Instruction and Limits of the Service

The Partner Law Firm may decline to accept a mandate for professional-conduct reasons, in particular in the event of a conflict of interest or where the case falls outside its field of practice. In that case no consultation contract is concluded and any amounts already paid are refunded in full.

What is owed is a carefully prepared legal assessment, not a particular outcome. In particular, no specific outcome of an application, visa or administrative procedure is owed; that decision rests solely with the competent authorities.

4. Right of Withdrawal for Consumers

If you are a consumer within the meaning of § 13 BGB, you have a statutory right of withdrawal for paid contracts concluded at a distance. The contracts for the written case analysis and the video consultation are concluded with the partner law firm (section 3); the law firm therefore informs you about your right of withdrawal — including its early expiry upon complete performance (§ 356 (4) BGB) — during the order process. The following instruction applies to paid contracts you conclude directly with VISARIGHT.

4.1 Withdrawal Instructions

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (VISARIGHT GmbH, Breiter Weg 232a, 39104 Magdeburg, Germany, support@visaright.eu) of your decision to withdraw from this contract by an unequivocal statement — for example a letter sent by post or an email. You may use the model withdrawal form in Section 4.4, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

4.2 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the provision of services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

4.3 Early Expiry of the Right of Withdrawal

In the case of a contract for the provision of services, the right of withdrawal expires where we have fully performed the service and only started performance after you gave your express consent and at the same time acknowledged that you would lose your right of withdrawal upon our complete performance of the contract (Sec. 356 (4) BGB).

Because the written case analysis is delivered at short notice, the consent and acknowledgement pursuant to § 356 (4) BGB is expressly obtained during the order process before performance begins. If it is not given, processing only starts after the withdrawal period has expired.

4.4 Model Withdrawal Form

If you wish to withdraw from the contract, you can complete this form and return it to us:

5. Use Without a User Account

Using the Platform does not require registration; user accounts are not offered. All features – including comments, feedback, and processing time reports – are available without signing in.

Our services are intended for persons who are at least 16 years old. If you are younger, you may only use the Platform with the consent of your parents.

Contributions are submitted anonymously; they are not linked to an account or to you as a person. You may optionally provide a freely chosen display name. Do not use a name that misrepresents your identity or infringes the rights of third parties, and do not include sensitive personal data in your contributions.

6. Rules of Use

When using the Platform, you agree to comply with applicable law and respect the rights of others. In particular, the following is prohibited:

• Publishing content that is unlawful, offensive, discriminatory, misleading, or otherwise inappropriate
• Providing false or misleading information (e.g., in processing time reports or comments)
• Impairing the Platform through automated access (bots, scraping) or excessive requests
• Circumventing or manipulating security mechanisms of the Platform
• Impersonating another person

To protect the Platform, we employ technical access restrictions (rate limits). If exceeded, access may be temporarily restricted.

In the event of violations of these rules of use, we reserve the right to hide or remove content and to technically restrict access to individual features of the Platform.

7. AI-Powered Features

VISARIGHT uses artificial intelligence (AI) to provide you with helpful information. Please note the following when using our AI features.

7.1 AI-Generated Content

Supplementary notes on immigration offices and German missions abroad are prepared with AI assistance from the publicly available sources of the respective authority and editorially approved before publication.

Selected provisions of immigration law are rewritten in simplified language (B1 level) using AI. The simplified texts serve to improve comprehensibility and do not replace the official legal text.

All AI-generated content is created to the best of our knowledge and editorially reviewed. No guarantee is given for accuracy, completeness, or timeliness.

8. User-Generated Content

You can contribute various content on our Platform, including comments and ratings, processing time reports for visa processing times, and error reports on content. Contributions are submitted anonymously and without a user account.

You are responsible for the content you submit. Ensure that your contributions are truthful, factual, and free of unlawful content.

By submitting content, you grant VISARIGHT a free, non-exclusive, unlimited right in terms of time and territory to display, store, and use this content on the Platform as part of its operation.

We are not obligated to review user-generated content before publication but reserve the right to hide or remove content at any time without stating reasons.

Processing time reports are based on information from individual users. They do not represent official processing times and may differ from actual processing times. VISARIGHT assumes no liability for the accuracy of this information.

Since contributions are submitted anonymously and without a user account, you cannot edit or delete them yourself afterwards. If you would like one of your contributions to be removed, please contact us at support@visaright.eu.

9. Intellectual Property

All content on the Platform (texts, graphics, logos, software) is protected by copyright and is the property of VISARIGHT GmbH or the respective rights holders, unless otherwise stated.

You may use the content of the Platform exclusively for private, non-commercial purposes. Any further reproduction, distribution, or exploitation requires the prior written consent of VISARIGHT.

Legal texts are in the public domain. Authority data originates from official and publicly accessible sources. These sources are labeled accordingly.

10. Limitation of Liability

We are liable without limitation for damages arising from injury to life, body, or health resulting from an intentional or negligent breach of duty by VISARIGHT or our legal representatives or vicarious agents, as well as for damages caused by intent or gross negligence.

In the event of a breach of material contractual obligations (cardinal obligations) through simple negligence, we are only liable for the foreseeable, contract-typical damage. Material contractual obligations are those whose fulfillment is essential for the proper performance of the contract and on whose compliance you may regularly rely.

Any further liability for simple negligence is excluded.

We assume no liability for the accuracy, completeness, or timeliness of the information provided on the Platform, in particular not for AI-generated content, user-generated content (comments, ratings, processing time reports), or content of linked external websites.

The instructed lawyer is liable for the legal assessment itself under the rules of German professional law for lawyers and within the scope of their professional indemnity insurance. Our own liability is limited to the services we owe — providing the Platform, processing the order and forwarding your information to the Partner Law Firm — and is governed by the preceding paragraphs.

Insofar as you use the Platform free of charge, the foreseeable, contract-typical damage is to be assessed accordingly low. This assessment does not apply to the paid consultation services under Section 3.

11. Changes to Terms of Service

We reserve the right to amend these Terms of Service with effect for the future, insofar as this is necessary for objective reasons (e.g., changes in legislation, new features, or changes in case law) and does not unreasonably disadvantage you.

We will announce material changes at least six weeks before they take effect by means of a prominent notice on the Platform. If you do not agree to the amended terms, you may stop using the Platform at any time.

If you continue to use the Platform after the changes take effect, the amended Terms of Service are deemed accepted.

12. Termination of Use

The usage relationship is concluded for an indefinite period. You may stop using the Platform at any time without further declaration.

VISARIGHT may restrict or discontinue the provision of the Platform or individual features for good cause, in particular in the event of serious or repeated violations of these Terms of Service or in the presence of legal obligations.

The provisions on liability, intellectual property, and dispute resolution shall survive termination of use. Information on the processing and deletion of personal data can be found in our Privacy Policy.

13. Dispute Resolution

VISARIGHT is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

For questions or complaints, you can reach us at support@visaright.eu.

14. Applicable Law and Jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which you have your habitual residence remain unaffected.

15. Final Provisions

Should individual provisions of these Terms of Service be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the applicable statutory regulation.

These Terms of Service, together with the Privacy Policy, constitute the complete agreement between you and VISARIGHT regarding the use of the Platform.