You can find our email address in the imprint above.
VISARIGHT is neither willing nor obliged to participate in dispute resolution proceedings before a consumer mediation body.
Liability for contents
As a service provider we are responsible according to § 7 Abs.1 TMG for our own contents on these pages according to the general laws. According to §§ 8 to 10 TMG, we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this respect is only possible from the time of knowledge of a concrete violation of the law. As soon as we become aware of such infringements, we will remove the content immediately. Liability for links
Our offer contains links to external websites of third parties on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal infringements at the time of linking. Illegal contents were not recognisable at the time of linking. A permanent control of the contents of the linked pages is not reasonable without concrete evidence of an infringement. As soon as we become aware of any legal infringements, we will remove such links immediately.
The contents and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution and any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. As soon as we become aware of any infringements, we will remove such content immediately.
The data gathered by VISARIGHT can be divided primarily into two categories:
All data required for the processing, preparation and performance of an agreement with VISARIGHT. If other service provides are involved in the performance of the agreement, e.g. visa authorities, optimization services or hosts, your data will be forwarded to them to the extent required.
When you access our Services, some information is exchanged between your device and our server, or the server of the services we use. This may include personal information. One of the ways in which the information gathered in this way will used is to further improve our Service.
3. Purposes of Data Collection, Legal Basis and Legitimate Interests Pursued by Us or a Third Party, and Categories of Recipients
3.1. Accessing our Service If you access our Services, especially by visiting our website, the browser used on your device automatically sends information to our server and temporarily stores it in a log file. The following information is collected without your intervention and stored until it is automatically or manually deleted in the log file:
Your device's IP address
Date and time of access
The name and URL of the retrieved file, the website from which access was made (referrer URL)
Your browser's unique identifier
The name of your Internet provider
The processing of the aforementioned data is based on Article 6(1) f) of the GDPR. Our legitimate interest arises from the uses listed below. At this point, we note that we are unable and do not attempt to draw any conclusions about your identity from the data collected. Your device's IP address and the other information listed above are used by us for the following purposes:
To ensure that a trouble-free connection can be established
To ensure the convenient use of our Services
To evaluate system security and stability
Other administrative purposes
3.2. Application Processing In order to carry out our services, namely, to process our customers' visa application, we process to information required on basis of Art. 6(1) b) and Art. 9(2) a). This includes:
First and last name
Date and place of birth
Information you enter yourself
The information provided will be transmitted to the competent authority in order to file the visa application. Unless we use your contact information for customer support or customer service (see below), the information required to process your application is stored until it is no longer needed for this purpose. Subsequently, we retain the required personal information for the periods established by law. During this retention period (usually six to 10 years after conclusion of the agreement), the information is used only in the case of an audit by the tax authority.
3.3. Simplified Scheduling In order to simplify the scheduling of a customer and consultation call, on the basis of Art. 6 (1) b) GDPR, we use the services of Calendly LLC, 1315 Peachtree St NE, Atlanta, GA 30309, USA ("Calendly"). Calendly offers an external platform in order to arrange and schedule appointments. If you choose the function "Schedule a call", we store the information provided as well as collected during this process on Calendlys servers. This includes:
The email address you provide
Your IP address
Your given phone number
The time of the appointment
The agreed date
The agreed time.
3.4. Data Processing for Customer Support or Customer Service 3.4.1. Informational purposes If you have signed up for our Services, we manage you as an existing customer. In this case, we process your contact information in order to send you information about your application process and related information.
3.4.2. Newsletter One of our Services is to offer prospective customers the opportunity to sign up for our newsletter. We use the double opt-in process to confirm that the email address entered actually corresponds to the prospective customer. After the email address is entered, we send you a confirmation link. Your email address will only be included on our mailing list after you click on this confirmation link. We store the information collected during this process only for purposes of documentation and proof. This includes:
The email address you provide
Your IP address
The date and time of registration
Form of address
The date, content and time of the confirmation email
The IP address of the device used for the confirmation
The date and time of your confirmation
The legal basis for this is Art. 6(1) a) GDPR. We store this information until the contract relationship ends as proof of the legality of sending the newsletter. After the contract relationship ends, we retain the required personal information for the period specified by law. During this period (usually 10 years from the conclusion of the agreement), the data will only be processed again in the event of a tax audit. You can revoke your consent at any time with effect for the future. Simply click on the unsubscribe button in the respective e-mail or send a short note by e-mail. Please use the options to contact the company's data privacy officer for this purpose.
3.4.3. Mailchimp In order to manage our customers and our marketing and newsletter campaigns, we use the services of MailChimp's newsletter delivery service, operated by Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA ("Mailchimp"), on the basis of Art. 6 (1) a) GDPR and Art. 6 (1) b) GDPR. Specifically, we use Mailchimp's analysis module to compile our individual e-mail newsletter, which evaluates both your use of our newsletter and our website. Mailchimp offers us the possibility to check whether and how the sent newsletters are opened and used, e.g. to how many users an e-mail was sent, whether e-mails were rejected and whether users unsubscribed from the list after receiving an e-mail. For this purpose, we transmit to Mailchimp in particular the following personal data of the affected users:
Name, first name
Your given Phone number
Verification status of the customer account
Opt-ins to contact us
First registration date
Affiliate ID if applicable
We use the messaging and customer service tool offered by Intercom Inc., 55 2nd St, 4th Fl., San Francisco, CA, 94105, USA and Intercom R&D Unlimited Company, 2nd floor, Stephen court, 18-21 St. Stephen's green, Dublin 2, Ireland at https://www.intercom.com („Intercom"). When using the Intercom tool within our Service, your data, such as your name, email address, used operating system, browser version, IP address, referrer URL as well as the content of your message(s) will be transferred to Intercom and stored on Intercom's servers in the US. Intercom will then use this data to provide its services vis-à-vis VISARIGHT (as set forth in their terms of service: https://docs.intercom.com/pricing-privacy-and-terms/intercom-terms-of-service) in order to answer your questions and customer inquiries related to our Services.
3.4.5. Right to withdraw of revoke You may object to the use of your data for the aforementioned purposes at any time free of charge for each communication channel and with effect for the future. An email or a letter sent using the contact information shown under Section 2 is sufficient for this purpose. Once you submit your objection, we will block the relevant contact address for future advertising data processing. We will process your objection as soon as possible and implement the appropriate blocking measures immediately after it is confirmed. Please note that in some exceptional cases the relevant information or product recommendations may still be received even after receipt of your objection. This is simply due to technical reasons and does not mean your objection has not been processed. Thank you very much for your understanding.
4. Data Processing for the Provision of our Services In this section, we inform you about the data processing necessary for the provision of our Services:
4.1. Online Presence and Website Optimization We will not sell or lease your information to third parties for their marketing purposes without your explicit consent. We only disclose certain information to third parties from time to time to be able to offer the best possible product to our customers, improve the quality of our Services and protect the interests of our customers. However, this disclosure will always be subject to strict limitations, which are described in more detail below.
4.1.3. Google Analytics For the custom design and continuous improvement of our Services, in compliance with Art. 6(1) f) of the GDPR, we use the web analytics service of Google Analytics of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter "Google"). Using cookies, Google creates pseudonymised user profiles. The information generated by the cookies for users includes:
Referrer URL (previously visited page)
Host name of the accessing computer (IP address)
Time of the server request
This information is sent to a Google server in the U.S. and stored there. The information is used to evaluate the use of our Services, to compile reports on the activities, and to provide other related services for purposes of market research and customized design. This information may also be sent to third parties if required by law or if third parties process this data on behalf of Google. Under no circumstances will your IP address be merged with any other Google data. The IP addresses are anonymised so that assignment is not possible (IP masking).
You can prevent the installation of the cookies in advance by configuring your browser software accordingly or object to the continued processing of your data with the cookies by clicking on the opt-out link. Please note that if you disable cookies, it will not be possible to fully take advantage of all of the features of our Services. You can also prevent Google from collecting and processing the data generated by the cookies and related to your usage (including your IP address) by downloading and installing this browser add-on. On mobile devices, we recommend using private mode. You can find more information on protecting your privacy in relation to Google Analytics on the Google Analytics website.
4.1.4. Facebook Pixel To set up, continuously improve, and track the conversion of our Facebook campaigns as required, in compliance with Art. 6(1) f) of the GDPR, we use the individual visitor action pixel of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter "Facebook"). This pixel is integrated into our website's code. This helps us ensure that the Facebook ads we initiate are only displayed to Facebook users who have shown interest in our Services. In this way we know that our Facebook ads correspond to the potential interest of the respective users and not bothering them. It also allows us to track the actions of Facebook users after they have viewed or clicked on one of our Facebook ads. At the same time, it helps us track the conversion of the respective campaign for statistical, market-research and billing purposes. The following information is collected during its use:
Campaign-related information (particularly impression, form field and activated button specifications)
4.1.5. Facebook Lookalike Audiences To optimize targeting and track the conversion of our Facebook campaigns, in compliance with Art. 6(1) f) of the GDPR, we use the option of developing Facebook lookalike audiences offered to us by Facebook. You can find more information about the Facebook Lookalike Audiences at: https://www.facebook.com/business/help/365463786964246.
The data processing for advertising on the basis of behavior and interests is recognized as in our legitimate interest under Recital 47 of the GDPR. If you belong to the Facebook Lookalike Audience, we send your email address and your device's ID to Facebook. You can object to this special data processing at any time by changing your Facebook settings at https://www.facebook.com/settings/?tab=ads or simply inform us that you no longer want this processing in the future. Alternatively, it is sufficient to give us a short notice by e-mail to firstname.lastname@example.org.
5. Recipients outside the EU As indicated above under 3.3 and 3.4, data may also be sent to recipients located outside the European Union or the European Economic Area. This applies in particular to the aforementioned processing of analysis and/or targeting technologies, which can result in data transmission to the servers of the service providers. Other recipients may be affiliated service providers that we need in order to provide our services, e.g. hosts, CRM tools, analytical service providers. These servers may be outside the EU, especially in the US. We make absolutely sure that these service providers guarantee data protection standards equivalent to those of the GDPR and that they comply with the applicable directives. Therefore, we only work with those service providers who are certified by the EU-US Privacy Shield Framework. In case number C(2016) 4176), the European Commission established the suitability of this data protection level for certification in compliance with Art. 45 of the GDPR. The use of these certified service providers thus meets European standards for lawful data processing. In addition, we have obtained suitable contractual guarantees from all service providers based in other EU countries that they are in compliance with these EU standards and protect the rights of affected persons, for example by using the standard contractual clauses of the European Commission.
6. Your Rights 6.1. Overview In addition to the right at any time to withdraw any consent you have given us, you are also entitled to the following if the respective legal conditions are met:
The right to be informed about your personal data that is stored with us, pursuant to Art. 15 of the GDPR
In the event of transmissions covered by Art. 46, 47 or 49(1) 2) of the GDPR, the right to information, or references to suitable or appropriate guarantees that a copy of them can be obtained, or where they are available
The right to correct inaccurate or incomplete data, pursuant to Art. 16 of the GDPR
The right to the deletion of your personal information that is stored with us, pursuant to Art. 17 GDPR
The right to limit the processing of your data, pursuant to Art. 18 of the GDPR
The right to data portability, pursuant to Art. 20 of the GDPR.
8. Children's PrivacyProtecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 16 or knowingly allow such persons to register. If you are under 16, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 16 is allowed to provide any personal information to or on the Services. In the event that we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at email@example.com.
General Terms and Conditions of Use and Business
## only the German language version of these GTC is legally binding ##
Register court: Local Court of Charlottenburg (Berlin) Register number: HRB 202174 B
1. Scope of Application
1.1 These General Terms and Conditions of Use and Business (hereinafter referred to as "GTC") shall apply to all declarations of intent, contracts and legal transactions or transactions similar to legal transactions between VISARIGHT and its users (hereinafter referred to as "Users").
1.2 If the User is an entrepreneur (cf. Clause 2.2.), these GTC shall also apply to all future legal transactions of the parties from the time of first inclusion. Subsequent amendments may be made in accordance with Section 17. of these GTC.
2. Definitions of Terms
2.1 "Consumer" within the meaning of these GTC is any natural person who concludes the contract for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.
2.2 "Entrepreneur" within the meaning of these General Terms and Conditions is any customer who acts in the exercise of his commercial or self-employed professional activity when concluding the contract.
2.3 "Partner firms" within the meaning of these GTC are the firms that use VISARIGHT.
3. E-mail Communication
The communication between you and VISARIGHT as well as the communication with the partner law firms takes place by e-mail as well as by telephone. By completing the registration process, you agree to the use of e-mail as a means of communication. You will be reminded of this when you register with VISARIGHT.
4. Registration, Access Data, Conclusion of the User Agreement, User Profile
4.1 In order to actively use the VISARIGHT service, you must register and open a user account. All you need to do is be of legal age and have full legal capacity. You confirm this by registering.
4.2 The e-mail address that you provide during registration must belong to you and be functional. In particular, it is not permitted to enter data from third parties. Please do not choose a user name that may infringe the rights of third parties or otherwise offend common decency. Therefore, please do not use the names of other persons. We generally reserve the right to refuse individual registrations without giving reasons or to cancel them later.
4.3 Your access data (user name and password) may only be used by you. You must keep your password secret. If you have lost your password or there are signs that a third party is using your account, you must notify us immediately for your own and our protection. In such a case, we will immediately block your user account in case of doubt.
4.4 After submitting the online registration form, you will receive a confirmation e-mail from us with a link. This e-mail embodies our offer to conclude a user agreement. By selecting the link you declare your acceptance of this offer. The user agreement is thus concluded.
4.5 You have the option of managing your profile and supplementing your personal details with further information and content (e.g. profile picture). You are obliged to use only such information and content which is accurate and which you are entitled to use. By registering and/or supplementing your profile, you grant us the non-exclusive right to use the information and content for the operation of the VISARIGHT service. If claims are made against us on account of the information and/or content uploaded by the user due to the infringement of third-party rights, you are obliged to indemnify us against these claims and damages, including the costs of appropriate legal defence.
5. Right of Revocation
If you register as a consumer within the meaning of § 13 BGB (German Civil Code), i.e. for a purpose which can neither be attributed to your commercial nor your self-employed professional activity, you have a statutory right of revocation in your favour, about which we will instruct you as follows:
Right of Revocation
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period shall be fourteen days from the date of conclusion of the contract.
In order to exercise your right of revocation, you must inform us (VISARIGHT GmbH, c/o betahaus, Rudi-Dutschke-Straße 23, 10969 Berlin, telephone: +49 (0)30 25559807, e-mail: firstname.lastname@example.org) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.
Consequences of the Revocation
If you revoke this Agreement, we shall reimburse you for all payments received from you immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement. We will use the same means of payment used by you in the original transaction for such refunds, unless explicitly agreed otherwise with you and in no event will you be charged for such refund.
If you have requested that the services be commenced during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the Services already provided by the time you notify us of the exercise of the right of withdrawal in respect of this agreement in relation to the total amount of services provided in the agreement.
--- Appendix Sample Revocation Form ---
Sample Revocation Form
(If you want to cancel the contract, please fill out this form and send it back.)
VISARIGHT GmbH c/o betahaus Rudi-Dutschke-Straße 23 10969 Berlin Germany (DE)
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
- Ordered on (*)/received on (*)
- Name(s) of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for paper communication)
(*) Delete as appropriate
6. VISARIGHT Services / Operation of the VISARIGHT Platform
6.1 VISARIGHT's services consist of the operation of the VISARIGHT platform. One of the main functions of the VISARIGHT platform is to provide general, non-individual information on all aspects of visa and migration.
6.2 Further functions of the VISARIGHT platform include the provision of communication facilities with VISARIGHT's partner law firms. This includes the transmission of messages, information and documents as well as the provision of a user area in which the exchanged messages, information and documents can be stored.
6.3 VISARIGHT itself does not carry out any legal examination of individual cases.
7 Services of VISARIGHT / Creation of Documents / Authorization Checks
7.1 The development of the VISARIGHT platform has involved an analysis of numerous procedures and processes, in particular those relating to the issue of visa. On the basis of this analysis, VISARIGHT has developed a questionnaire (algorithm) which, based on specific questions, makes it possible to create documents tailored to the needs of the user and to carry out eligibility checks. Even if these documents contain the name and other personal data, it is not the result of a legal examination in the individual case, but an individualized standard document.
7.2 The user can purchase the individualised standard document from VISARIGHT. By purchasing the individualised standard document, the user undertakes to use the document only for the purpose resulting from the content of the document, e.g. to submit an application to an authority in his own name. The user shall refrain from systematically evaluating and/or passing on and/or reselling the documents to third parties.
7.3 Note: The creation of the individualized standard document and eligibility checks do not replace legal advice. VISARIGHT therefore recommends that Users seek legal advice from a lawyer in order to have the User's individual case legally examined.
7.4 Note: VISARIGHT continuously updates the algorithm used to create the individualized standard document. The individualized standard documents should therefore always be used in close temporal relation (maximum 14 days) to the creation of the document. In the event of a time delay, the required documents should be recreated.
8. Free Initial Consultation by Partner Law Firms
8.1 Via the VISARIGHT platform you can submit a request for an initial consultation by a lawyer free of charge. VISARIGHT will make this request available to the partner law firms. If the enquiry is accepted by a lawyer for answering and free initial consultation, you will first be informed that the enquiry is being processed. After completion of the examination, the lawyer will send you the result of his examination via the VISARIGHT platform.
8.2 The free initial consultation is a free service of the partner firm which has taken over the consultation.
8.3 With the initial consultation, the partner firm will, if necessary, send you an offer for further consultation. You are not obliged to accept this offer.
9. Paid Offers from Partner Law Firms
9.1 Via the VISARIGHT platform, you can also accept offers from partner law firms that are subject to a fee.
9.2 The fee-based services provided by the partner firm are also services provided by the partner firm which has provided the advice.
10. Publication of Questions and Answers
VISARIGHT is entitled to publish your legal question and the answer of the partner firm. The publication will be anonymous and the name of the partner firm may be mentioned. VISARIGHT is entitled to edit your inquiry as well as the reply.
11.1 VISARIGHT offers users the opportunity to evaluate and comment on the service and the partner law firms (hereinafter referred to collectively as "evaluation"). There is no obligation to rate the service.
11.2 If you make use of the option to rate or comment, VISARIGHT shall be entitled to publish your evaluation
with your first name and place of residence
in combination with the legal question you have asked, and
in combination with the partner firm that answered your question.
The evaluation can be displayed in this form at various points of our service and in advertising for our service (e.g. as part of an advertising banner).
11.3 VISARIGHT is entitled to forward evaluations, in particular negative evaluations, to the person (e.g. lawyer, partner firm) and to give them the opportunity to comment. VISARIGHT is entitled, but not obliged, to publish both the assessment and the statement in the event of a statement.
11.4 VISARIGHT is not obliged to publish evaluations. We reserve the right to delete already published reviews without giving reasons.
12. Payment Processing via Payment Services
12.1 Payments to VISARIGHT as well as payments to partner law firms can be made via the payment services integrated on the VISARIGHT platform. VISARIGHT only arranges the use of the payment service provider's services for payment processing, but does not carry out the payment processing itself.
12.2 The payment process and thus the use of the payment services is integrated into the ordering process at VISARIGHT. The payment process is started by clicking on the corresponding button of the payment service provider and leads to the page of the respective payment service provider.
12.3 In order to use payment services, it may be necessary for you to enter into a contractual relationship with the respective payment service provider.
12.4 VISARIGHT has currently integrated the following payment services: Prepayment (invoice), PayPal® and Stripe. We reserve the right to exclude or subsequently add certain payment options.
13. Violations of the General Terms and Conditions of Business
VISARIGHT reserves the right to deny the user the use of VISARIGHT's services if the user violates these GTC or any other applicable law. As a rule, VISARIGHT will first request the User to terminate the unlawful conduct. If the User's conduct gives rise to facts which make it unreasonable to expect VISARIGHT to continue the user relationship with the User, VISARIGHT shall be entitled to terminate the user relationship with immediate effect.
14 Liability, Warranty
14.1 Claims for damages due to breach of duty and unlawful conduct as well as claims for reimbursement of futile expenses against VISARIGHT and its vicarious agents are excluded.
14.2 This limitation of liability shall not apply if the damage was caused intentionally or by gross negligence, or in the event of a breach of material contractual obligations, i.e. contractual obligations the fulfilment of which is essential to the proper performance of the contract and the observance of which the contractual partner may regularly rely on, and the breach of which on the other hand endangers the achievement of the purpose of the contract. It shall not apply to damages resulting from injury to life, body or health if VISARIGHT is responsible for the breach of duty. Furthermore, the limitation shall not apply to damages which are based on the absence of a warranted characteristic or for which liability is provided in accordance with the Produkthaftungsgesetz (German Product Liability Act).
14.3 In the event of a claim for damages for the slightly negligent breach of material contractual obligations and in the event of a grossly negligent breach of secondary contractual obligations, liability shall be limited to the foreseeable damage typical for the contract. This shall not apply in cases of personal injury, damage based on the absence of a warranted characteristic or for which liability is provided under the Produkthaftungsgesetz (German Product Liability Act).
14.4 VISARIGHT shall not be liable for the services provided by the partner firm.
15. Duration, Termination of the User Agreement
15.1 The user relationship shall run for an indefinite period and may be terminated by either party at any time with one month's notice to the end of the month. Both parties reserve the right to terminate the contract without notice for good cause. Each termination requires the text form of § 126b BGB, i.e. at least one e-mail. We reserve the right to provide our users with further options for terminating the contract.
15.2 After termination of the contract your user account including the corresponding contents will be deleted. Contributions and/or reviews posted by you may, however, remain accessible on VISARIGHT.
15.3 If data, documents or other information is available in your user account, you are obliged in the event of termination to secure this data for your own purposes. After the expiry of the period of notice, the data will be deleted unless we are obliged by law to store the data. Even in the event of extraordinary termination, the data will be kept ready for you for the duration of the regular period of notice in order to enable you to back up your data, unless this is unreasonable for us.
15.4 If we have blocked your user account or declared the extraordinary termination to you, you may not re-register with VISARIGHT without our explicit consent.
16 Money-back Guarantee
16.1 If the application for a visa submitted by you has been rejected despite a positive "Eligibility Check", we will refund the full amount of the payments made to VISARIGHT for this purpose (with the exception of official fees).
16.2 The following conditions shall apply to VISARIGHT's money-back guarantee:
1. Your information on the visa application form was accurate and complete.
2. The enclosed application documents were complete and those that we had examined and approved for submission.
3. No later than 14 days before the application for the visa was submitted to the competent authority, you have carried out an "Eligibility Check" via the VISARIGHT platform with the same information and documents and the result of the "Eligibility Check" on the VISARIGHT platform was positive.
4. The application was submitted in good time and you met the deadlines and deadlines for the application procedure.
5. The guarantee must be asserted in writing by post or e-mail within 14 days of the rejection of the visa application. The date of notification of the rejection notice is decisive for the start of the 14-day guarantee period.
6. A copy/scan of the notice of rejection must be enclosed.
7. VISARIGHT shall reimburse the full amount of the payments made to VISARIGHT for carrying out the "Eligibility Check" (Item 3). The official fees paid for the application procedure shall not be refunded by VISARIGHT.
8. The reimbursement claim pursuant to Clause 7 shall become due as soon as the notice of rejection has become final and absolute. VISARIGHT shall be entitled to make the reimbursement in advance. The refund will be made via your original means of payment.
9. VISARIGHT reserves the right to offer to assist you in taking action against the refusal.
16.3 We will usually contact you within 3 working days of you claiming the warranty.
17 Amendments to the GTC
17.1 We reserve the right to amend these GTC at any time and without giving reasons. The new GTC will be sent to you by e-mail. The new GTC shall be deemed to have been agreed if you do not object to their validity within 14 days of receipt of the e-mail. The objection requires the text form. We will inform you separately in the e-mail about the possibility of objection, the deadline and the consequences of your inaction. If you object, each party has the right to terminate the user agreement as provided in section 13.
17.2 However, the possibility of amending the GTC does not exist for amendments that restrict the content and scope of VISARIGHT's core usage options to your disadvantage, nor for the introduction of new obligations for you that were not previously laid down in the GTC.
18. Legal Notice Regarding the Content of the Websites
The contents of VISARIGHT's websites are created and updated with great economic effort. The contents of VISARIGHT's websites may only be used for the user's own information purposes. Any further use of the contents or linking to the contents for commercial purposes is not permitted. Irrespective of the legal protectability, this applies in particular to VISARIGHT trademarks, articles, information, images, legal questions and answers as well as other information. The user acknowledges the aforementioned restrictions on the use of the contents of the VISARIGHT website.
19 Final Provisions, Dispute Resolution Procedure
19.1 The contractual relationship with the users shall be governed exclusively by the laws of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. If the user has concluded the contract as a consumer, the mandatory consumer protection provisions applicable in the country in which the user has his habitual residence shall also apply, provided that these provide the user with further protection.
19.3 If one or more provisions of these GTC should be or become invalid, both the user agreement and the remaining GTC shall remain valid. The user and VISARIGHT undertake to replace the corresponding provision with provisions that correspond economically to the purpose of the contract.
19.4 Link to the OS platform pursuant to Article 14(1) of Regulation EU No 524/2013:
VISARIGHT is neither legally nor voluntarily obliged to participate in a dispute resolution procedure before a consumer arbitration body. VISARIGHT will endeavour to find a mutually acceptable solution with the user in the event of a dispute. Since arbitration boards are liable to pay costs, VISARIGHT will not participate in a dispute resolution procedure before a consumer arbitration board, even in the well-understood cost interest of the user.