— Research, create, edit and update high-quality documentation and guidelines of legal or immigration procedures and related processes
— Revise or create SOPs, Work Instructions, forms, checklists and manuals
— Work closely with Legal Operations and IT team to translate technical information into user-friendly content
— Evaluate the effectiveness and supporting documentation for processes and develop prioritized recommendations for improvements
— Independently gather information from subject matter experts to develop, organize, and write standard operating procedures (SOPs) and other process documentation
— Maintain the information architecture of the internal Knowledge Base & external Help Center in accordance with set standards regarding order, clarity, conciseness, style, and terminology
— Collaborating cross-departmentally to create content ideas, engaging web page copy, case studies, infographics, and product sheets