Terms and conditions Visaright

General terms of use and business conditions

++++ Only the German language of the terms and conditions is binding +++++++

1. Contact us
You can contact us at any time via our chat box (speech bubble on the bottom right). Please note our privacy policy.

2. Registration on our platform
Before you can use our services, you usually have to register and log in on our platform. The registration is free of charge.
To actively use the VISARIGHT platform, you must be of legal age. You must also have a working email address that you can access. Please enter this address in the registration process and choose a password that is as secure as possible.
Our specially developed platform for the visa process ensures data security. However, we rely on your help to do this.Please observe the applicable password guidelines, for example those of the BSI, and keep your access data safe from unauthorized access by third parties.
We reserve the right to refuse registration without giving reasons.

3. How to manage your account
Our services require accurate information from you. Please note that you must be authorized to use the content you share with us. Please respect therefore the applicable copyright and privacy laws. If this is not the case, you are obliged to indemnify us from any costs incurred. These may, for example, consist of the defense against claims for damages or the costs of an appropriate legal defense.
If we become aware of any data theft or suspicious activity on your account, we will notify you immediately. Please also notify us immediately if you suspect that a third party (may) be accessing your account.

4. Choosing our services
Our platform is the entry to our service portfolio. The further procedure differs according to whether you want to use our dashboard as a representative of a company for your (future) colleagues or as a (future) employee of a company. If you use our services as an employee of a company, we also offer to take care of the residence status of your family members.

4a. For employers: Our Dashboard and Our Services
Once you have passed the registration process, you may check whether one of our services is suitable for you by selecting one of them. We will ask you to sign a service contract and a data processing addendum before conducting our services.

4b. Our services from the perspective of an employee
As an employee, you may use our platform especially if your (future) employer has commissioned us,
- to assist you in your visa process and/or in the (subsequent) administrative procedure to obtain a residence permit, and/or
- to assist you in finding a place to live, and/or
- to provide other services for you.

These services are free of charge for you. Our contractual partner is only your employer. Therefore, you do not fall under the personal scope of the regulations concerning the rights of withdrawal revocation for consumers.
We claim to make the immigration process to Germany fast and easy. To do this, we depend on your help. Therefore, we ask you in your dashboard to provide information and/or upload evidence. Please answer our questions completely and correctly and upload the required evidence.
Our staff will arrange an appointment for you at the relevant authority (foreign mission or immigration office). You will have to appear at this appointment and pay the required fees. These fees are not included in our service package.

Your family members can rely on us, as well
At your request, we offer to assist you in the visa process for your family members. Our algorithm will check for you whether your family members may enter Germany and/or stay in Germany on a long-term basis. If our algorithm answers in the affirmative, we offer you the purchase of a corresponding service package. By clicking the button "Buy now" you order it. Please note our money-back guarantee (under 5.).

By paying the corresponding amount of money you declare that you want to accept our service package. For payment you have to use the payment service stripe which is integrated on our platform. The payment process and the use of the payment services are integrated into our order process, but we do not carry out the payment processing ourselves. Therefore, we disclaim any liability in this respect. Furthermore, we reserve the right to subsequently add certain payment options.

Please note your right of withdrawal.
You may revoke the service package within fourteen days after conclusion of the contract without giving reasons. You comply with the period of fourteen days if you send the notice of revocation before the expiry of the revocation period. Please inform us by letter (VISARIGHT GmbH, CAYA Postbox 751235, 96035 Bamberg, Germany) or e-mail (info@visaright.de) about your decision to revoke the contract. For this purpose, you may use the following sample cancellation form, but this is not compulsory.

Template cancellation form (If you want to cancel the contract, you may fill out this form and send it back).

CAYA Postbox 751235
96035 Bamberg

I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service
- Ordered on
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
- Date
(*) Delete where not applicable.

If you cancel this contract, we will refund all payments we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case you will be charged for this repayment.

If you have requested that the service should begin during the revocation period, you must pay us an appropriate amount despite the revocation. This corresponds to the proportion of the services already provided up to the time of the revocation compared to the total scope of the services provided for in the contract.

You may cancel your account at any time by notifying us of your decision to cancel your account by letter to VISARIGHT GmbH, CAYA Postbox 751235, 96035 Bamberg, Germany or by e-mail (info@visaright.de). If you have already purchased a service package from us, you are not entitled to a refund. Of course, your right of withdrawal remains unaffected.

5. This is how we ensure our quality standards
We at VISARIGHT are experts of the German visa and residence procedure. Nevertheless, we are no lawyers. If your case raises legal questions that require an individual examination, we will consult lawyers associated with us. If we consider it necessary in your case, we may ask you to sign an additional power of attorney, with which the lawyers can act on your behalf. You will not incur any additional costs for this service.

For further legal advice we recommend our Live Immigration Advice. Here you will receive advice from lawyers selected by us with relevant experience in immigration law.

6. Money-Back-Guarantee
If your visa application is rejected despite a positive "eligibility check" on our website, we will refund your money according to the following conditions. You may claim the guarantee only if:
- You have provided us with correct and complete information at all times.
- This information must also remain correct until at least 14 days before the date of the claim. If changes occur in the meantime that will lead to a failure of the visa application, you cannot invoke our money-back guarantee. Please note that we will not submit your visa application if, to our knowledge, the visa application has no prospect of success from the outset due to the changes that have occurred subsequently.
- You have submitted all the required documents to the competent authority at the time of application.
- You have not shared any information with the mission abroad that you have not shared with us.
- You have submitted your application in due time and have complied with all deadlines and dates relevant for the application procedure.
- You have asserted this guarantee right to us by letter or e-mail within 14 days after receipt of the rejection notice.
- You have provided us with a copy/scan of the rejection notice.

We will usually respond to your message within 3 business days. Please note that we will only refund the payments made to us, not the official fees. Your claim for reimbursement is only due when the rejection notice is legally binding. Before that, we will support you in taking action against the rejection decision, as far as we and the lawyers associated with us consider this to be promising.

7. Liability
Should an error on our part lead to a damage on your side, we will compensate you under the following conditions.

We will compensate for the damage if we have violated essential contractual obligations at least negligently. Essential contractual obligations are those whose fulfillment make the proper execution of the contract possible in the first place and on whose compliance you may rely and whose violation on the other hand endangers the achievement of the purpose of the contract. The compensation is limited to the foreseeable and contract-typical damage.

We will settle any further damages that have led to a financial loss or property damage to you, insofar as we have caused the damage intentionally or through gross negligence. Damages resulting from injury to life, body or health will be compensated by us even in case of negligence on our part.

The above limitation of liability shall also apply to our vicarious agents, our legal representatives and in the case of any selection/supervision fault with regard to vicarious agents.

We shall not be liable for the services provided by our partner law firm.

8. Feedback
You may send us feedback at any time via our dashboard. Please note that as far as our lawyers are concerned, we will forward the feedback to them and give them the opportunity to comment.

We reserve the right to publish your feedback on our social networks, including your forename. We guarantee that we will sufficiently anonymize your feedback. It will not be possible to draw any conclusions on you or your process. We achieve anonymity, for example, by shortening or stylistically revising your feedback. Of course, we do not change the content of your feedback.

If you are satisfied with our service, you are of course welcome to rate us on the Internet. We may publish your rating in our social media.

Please also note our privacy policy in this respect.

9. Final provisions
If we change our terms and conditions, we will notify you via e-mail. You may object to the validity of the new GTC within fourteen days of receipt, also by e-mail. We will point this out to you again in our e-mail. We reserve the right to terminate the service relationship in this case. Your right to object is, of course, only limited to cases in which we restrict your rights or introduce new obligations for you.

If you violate any provision of these Terms and Conditions or any other applicable law, we reserve the right to deny you the use of our services. Generally, we will demand from you to cease such conduct. However, we reserve the right to terminate our contractual relationship with immediate effect if the continuation of the service relationship is not reasonable for us. In this case, we will nevertheless allow you to back up your data first.

You may continue to use your account even after the service has been provided. You can cancel your account with one month's notice to the end of the month by notifying us by letter (VISARIGHT GmbH, CAYA Postbox 751235, 96035 Bamberg, Germany) or e-mail (info@visaright.de) of your decision to cancel your account. If you have already purchased a service package from us, you are not entitled to a refund. Of course, your right of withdrawal remains unaffected. Your user account and the data contained therein will be deleted unless we are legally obligated to retain them.

Our contractual relationship is governed exclusively by the laws of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. If you are a consumer, we will observe the consumer protection provisions that apply in the state in which you have your habitual residence, insofar as they grant further consumer protection.

If you are dissatisfied with our services, we will gladly work on a mutually acceptable solution. However, we are not willing or obligated to participate in a dispute resolution procedure before a consumer arbitration board. Please note the link to the OS platform in accordance with Article 14 (1) of Regulation EU No. 524/2013, which we are legally obliged to point out:


Should any provision of the GTC be or become invalid, the remainder of the GTC shall remain valid. We will replace the relevant provision with provisions that economically correspond to the purpose of the contract.

Magdeburg, 05.01.2023